User Privacy Policy
This Privacy Policy explains how we collect, use and protect personal information when you register, play or otherwise interact with Aladdins Gold. We take your privacy seriously and describe below the types of data we collect, how we use it, and the choices available to you as a player in Canada.
Types of data we collect
We collect information needed to provide and secure your account, process transactions, meet regulatory checks and improve our services. The main categories are outlined below.
Personal data
- Name, date of birth and contact details (email, phone, postal address) provided during registration.
- Identity documents and proof of address when verification is required for withdrawals or risk checks.
- Account credentials and security information such as usernames and hashed passwords.
Technical data
- Device and browser information, IP address, operating system and language settings to help deliver the site correctly and prevent fraud.
- Connection and session data such as pages visited, time stamps and error logs to support troubleshooting and site performance.
Transactional data
- Deposit and withdrawal details, payment method identifiers and transaction history required to process payments and comply with anti-money-laundering checks.
- Wagering activity, game history and bonus usage to manage accounts and enforce terms of service.
Use of information
We use your information to operate your account, process payments, verify identity, detect and prevent fraud, comply with legal obligations and provide customer support. We also use aggregated, anonymized data to analyse trends and improve the service. We will not use your personal data for unrelated marketing without your consent.
Data protection practices
We protect information by using industry-standard security measures such as encryption in transit, secure hosting, and access controls. Only authorised staff and trusted service providers have access to personal data on a need-to-know basis. We review our security practices regularly to keep data safe.
Cookies and tracking technologies
We use cookies and similar technologies to manage sessions, remember preferences, and analyse site usage. Some cookies are essential for account security and payments; others support analytics or personalised content. You can manage cookie preferences through your browser or the cookie settings on our site.
User rights
As a user in Canada, you have rights to access the personal information we hold about you, request corrections, and ask for deletion where applicable. You may also object to certain processing activities and request restriction of processing in specific circumstances. We will consider and respond to such requests in line with applicable laws.
Access, correction and deletion of data
To request access, correction or deletion of your personal data, contact our privacy team at [email protected]. We will verify your identity before taking action and will respond within a reasonable time. Some requests may be limited by legal or operational obligations, for example record-keeping requirements related to payments and compliance checks.
Information sharing and third parties
We share personal data with trusted third parties where necessary to provide our service, including payment processors, identity verification providers and fraud‑prevention services. We may also disclose information when required by law or to protect our rights. Where third parties process data on our behalf, we require them to provide adequate protection.
Privacy policy updates
We may update this policy from time to time. Material changes will be posted on the site and, where appropriate, notified to registered users. For questions about this policy or our practices, contact [email protected]. For brand-specific inquiries about AladdinsGold privacy practices, our support team can provide additional details.