Responsible Gambling Policy

At Aladdins Gold we take player safety seriously and are committed to helping you keep gaming fun and controlled. This page outlines the principles we follow, the tools available in your account, signs that play may be becoming a problem, and where to find professional help in Canada.

Player protection principles

We promote responsible play by offering clear controls, prompt support, and sensible account checks. Our aim is to provide transparent options so players can set limits that match their comfort level and financial situation. We encourage everyone to play within their means and to use the available tools if play becomes less enjoyable.

Activity-control tools

We provide several practical features to help you manage your activity:

Deposit limits - Set daily, weekly or monthly limits to control how much you add to your account.
Loss limits - Cap the amount you can lose over a chosen period to reduce financial risk.
Time limits and session reminders - Receive alerts after a set time online to avoid extended sessions.
Account breaks - Short cooling-off periods if you need an immediate pause from play.
Self-exclusion - Temporary or permanent account closure options handled by our support team.

How to set limits

Limits can be set directly in your AladdinsGold account settings under Responsible Gambling or by contacting support. Tell us which limit type you want (deposit, loss, session length, or self-exclusion) and the duration required. We process requests promptly and will confirm changes by email or in your account dashboard.

Recognizing signs of problematic behaviour

If you notice any of the following, consider using the tools above or seeking help:

Spending more time or money than intended
Chasing losses or increasing bets to recover money
Neglecting personal, family or work commitments
Borrowing money to fund play
Feeling anxious or restless when unable to gamble

Practical tips for staying in control

Set and stick to deposit and loss limits before you play
Use session reminders to avoid long play stretches
Keep gambling separate from essential expenses
Take regular breaks and consider cooling-off periods
Talk to a trusted friend or family member if play affects mood or finances

Professional help and support organisations

If you or someone you care about needs help, contact your provincial gambling support services or national organisations such as Gamblers Anonymous. Local health units and provincial problem gambling helplines can provide counselling, self-exclusion registries and treatment referrals. For immediate assistance with your account or to request a self-exclusion, contact our support team and we will work with you to apply the appropriate measures.