Response Time
Need help? Our support team is ready to assist with account questions, deposits and withdrawals, KYC verification, technical problems, or general feedback. Use live chat for fast responses, or email for document uploads and follow-up requests. Phone support is available during local hours. We aim to resolve most enquiries promptly and keep Canadian players updated on account status and payout progress.
| Department | Contact |
|---|---|
| Customer Support | [email protected] (live chat & email, usual same-day replies, for account and payments) |
| General Enquiries | [email protected] (billing, corporate and media enquiries; response within 1 business day) |
| Affiliate Enquiries | [email protected] (partner programme support and tracking queries) |
| Phone | +1 416 583 7241 (voice support for urgent account issues) |
| Working Hours | Mon-Fri, 09:00-21:00 ET; Sat-Sun, 10:00-18:00 ET |
Email Support
For detailed requests, account issues, or any situation that requires documents or explanations, email is our preferred contact method: [email protected]. Please include a clear subject line and up-to-date contact details to avoid delays. Attach any relevant files (ID, receipts) where applicable, and our team will review your message and respond as quickly as possible.
Contact Form
Response Time
Our support team aims to respond quickly to support requests. Most inquiries receive a reply within one business day. For account checks, KYC or payment investigations, response times can be longer as we review documents and liaise with payment partners. We’ll update you if an issue requires extra time and provide an expected timeline based on the case.
Feedback
We want to hear from you. If you have feedback, suggestions, or ideas to improve the site, please get in touch, and our team will review every comment. Your input helps us refine features, promotions, and the overall experience for players in Canada. Share your thoughts via live chat or email at [email protected], and we’ll follow up promptly.