User Terms and Conditions

This page sets out the rules that govern use of Aladdins Gold’s online casino services in Canada. It explains our relationship with you, the player, and the main terms that apply when you open an account, play games, use promotions, deposit or withdraw funds, and raise disputes. We recommend reading these terms carefully before registering and contacting support if anything is unclear.

Account responsibilities

You are responsible for maintaining the confidentiality of your account login details and for all activity that occurs under your account. Keep your password secure and notify us immediately if you suspect unauthorised access. We may suspend or close accounts where we detect fraud, chargebacks, collusion, or breaches of these terms.

Account verification

We require identity verification before processing withdrawals or when risk checks trigger. You must provide valid ID, proof of address, and payment method details upon request. Verification may temporarily delay access to banking functions until the checks are complete.

Account limits and inactivity

We may apply deposit, bet or withdrawal limits and reserve the right to place temporary holds on accounts. Dormant accounts may be subject to administrative measures in accordance with our policies.

Eligibility requirements

To register you must be at least 18 years old or meet the legal gambling age in your province or territory, whichever is higher. You must be located in a jurisdiction where use of our services is permitted. Only one account is allowed per person, household, device, and payment method unless we approve otherwise in writing.

Acceptable platform use

Use of the site for lawful, personal gambling only is permitted. Prohibited activity includes collusion, bonus abuse, money‑laundering, use of automated betting bots, opening multiple accounts to circumvent limits, and any action intended to exploit software vulnerabilities. We may take corrective action, including withholding winnings and closing accounts, for prohibited behaviour.

General bonus and promotion rules

Promotions are subject to specific promotional terms and these general rules. Bonuses typically carry wagering requirements, game contribution rules, maximum bet limits while a bonus is active, and expiry periods. Using excluded games or otherwise attempting to manipulate a promotion may result in the bonus being revoked and related winnings forfeited. Full details for each offer appear with the promotion.

Deposits and withdrawals

Available payment methods, minimums, maximums, processing times and fees may vary. Deposits are generally credited immediately; withdrawals are subject to verification and approval. We will process withdrawal requests in line with our procedures and may request additional documents for large or unusual transactions. We do not guarantee immediate payouts and may pay large wins in instalments where applicable.

Dispute resolution

If you have a dispute, contact our support team so we can investigate. We aim to resolve matters promptly and fairly. If an issue remains unresolved, we will provide information on escalation channels available to you. Decisions made following our investigation are final, subject to applicable law.

Updates to terms and conditions

We may update these terms from time to time. Changes will be posted on the site and, where appropriate, notified to you. Continued use of the service after changes constitutes acceptance. If you do not agree with updated terms you should stop using the platform and contact support to close your account.